Job Summary
We are recruiting an experienced IT Support Technician to provide a high level of technical support. This is a technical role requiring proven support experience using W10 desktop environment, support with Office 2016 along with printers/scanners & mobile communications. The company is approximately 30 users and has a refreshed server/storage/network infrastructure.
IT Support Specialist
| Job Title | IT Support Technician |
|---|---|
| Job Duration | Temporary to permanent |
| Job Location | West End, London |
| Salary | £11 to £13 per hour (Depends on Experience) |
Responsibilities
- Provide a courteous and professional service to our clients at all time.
- Provide first, second and third line support, answering support queries via phone, email and on-site and through our ticketing service for up to 30 users per site.
- To meet and exceed our SLA’s with our clients.
- Set up workstations with computers and necessary peripheral devices (routers, printers, telephones etc.).
- Check computer hardware to ensure functionality.
- Install and configure appropriate software and functions according to specifications. Manage user accounts.
- Monitor and maintain local networks in ways that optimize business performance.
- Ensure security and privacy of networks and computer systems.
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- Organize and schedule upgrades and maintenance without deterring others from completing their work.
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
- Maintain records/logs of repairs and fixes and maintenance schedule.
- Identify computer or network equipment shortages and place orders.
Requirements
- Certifications in: Cisco CCNA, Mac OS, CompTIA A+, Microsoft Certified IT, Network security (degree in IT is desirable but not required.)
- Min 3 years experience.
- Proven experience as IT Support Technician.
- Excellent diagnostic and problem solving skills.
- Fast learner as we continuously evaluating and installing new products.
- Excellent communication ability.
- Outstanding organizational and time-management skills.
- In depth understanding of diverse computer systems and networks.
- Good knowledge of internet security and data privacy principles.
To apply, forward your CV to arrange an immediate interview.
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